MyLuxuryLife.com Shipping Policy
Standard Shipping
MyLuxuryLife.com determines your shipping charges based on the delivery options
you choose, the weight, size and dimensions of your items and your shipping
preferences.
Orders received by MyLuxuryLife.com are sent either by
UPS or common carrier service within 24 hours of your order with the exception
of special or custom orders. Please refer to the individual product you are
purchasing for shipping times and charges. Standard Shipping typically takes
between 5 - 7 business days depending on your location
Shipping Destinations
We currently ship to any address in the United States. If you wish to ship outside
the United States, please contact us at 925 218 1344 or e-mail at service@myluxurylife.com.
Truck Delivery
Due to the weight and size of many large or heavy items they must be sent via
independent freight carriers. Here are a few things to note. " If you require
any type of special delivery for large items please let us know at the time
of ordering. There may be additional charges for items such as lift-gates, special
size truck, etc. A lift-gate is a mechanism on the truck that lowers your shipment
from the truck bed to the ground, which is required if you do not have a forklift
or loading dock. We will contact you before shipping if additional charges will
apply. " The trucking service will contact you 1-2 days before delivery to schedule
the delivery time. " Please be there to sign for the delivery and inspect the
item for potential damages. " The delivery driver will deliver your items curbside
of your home. They are not responsible for moving the product onto your driveway
or into your home. Therefore, moving the item from curbside may require your
assistance. You can always ask the driver to assist you and they may but they
are not required. " Very heavy items will require a forklift to move them from
the curbside to a permanent location. You may want to contact a local contractor
or landscaper to help you with this.
Split Shipments
For multiple-item orders, each item will be shipped separately.
Orders Damaged
In Shipping If you believe a package received from us was damaged in transit,
please refuse shipment and tell the carrier that you are refusing delivery because
the package is damaged. Then call MyLuxuryLife.com Customer Service at 925 218
1344 to inform us of the situation. If you are not present at the time of delivery
and cannot refuse shipment, please call Customer Service to make arrangements
to return the damaged order.
Shipping Refunds
Your original shipping charge will only be refunded for an item sent to you
in error, a defective item, or an item damaged in shipping. This refund will
automatically be credited once we receive and inspect the returned item. If
only a portion of your order is returned, the refund for shipping costs will
be prorated. Please see the Returns Policy for further details. If you believe
you qualify and would like us to pay for return shipping, please email us at
returns@myluxurylife.com or call us at 925 218 1344 before attempting to return
the item. COD shipments will not be accepted.
For any additional questions regarding shipping, please
call us at 925 218 1344 or e-mail at service@myluxurylife.com
