Myluxurylife.com Return & Refund Policy
We attempt at all times to deliver high quality items,
and we believe that you will be pleased with the items you purchase from Myluxurylife.com.
However, from time-to-time, there may be a need for an exchange or return, and
you may return any stock items that you have purchased at Myluxurylife.com for
either a full value exchange for another product or a refund less any shipping
charges. However, you must do so within 30 days from the date of receipt of
your item. To initiate any return, contact Myluxurylife.com at 925–218-1344
or email us at Returns@myluxurylife.com. Do not send prior to receiving instructions
from us as to where to ship.
The cost of initial shipping and all return shipping is
the sole responsibility of the customer, and no refund will be made on the shipping
cost portion of your order.
All returns in excess of $100 must be insured by you the
customer. The cost of reshipping any item to you on exchange is also your responsibility.
Items returned for either exchange or refund must be in
their original condition and shipped back in their original packaging to be
acceptable for exchange.
Credits and refunds are issued only after returns are received in saleable condition.
In the event an item is returned used or, because of it's returned condition,
must be repackaged for resale, a 25% restocking fee will be assessed. In the
event the returned item is no longer saleable, then the item will be returned
to you and no credit or exchange will be permitted unless you have informed
the delivery company of delivery damages on the original arrival to you (see
below).
Damaged Items - It is the customer's sole responsibility to properly inspect
your items immediately upon receipt. If damage to shipping material is obvious,
please inspect items immediately and notify the UPS, Fed Ex, or other delivery
persons of damages. Notification of damages must be made to us within 5 days
of receipt of damaged goods, and customers are responsible for notifying the
delivery company of any damages. Please be sure to retain all shipping materials
as they will be needed to show to the shipping company. It is very important
that you notify us immediately of any damages so we can properly advise you.
For highly customized, special order items, there is a 50% minimum deposit that
is non-returnable. As an example of this would be requesting a special size,
color or shape of an item that requires the manufacture to alter their basic
product formats - a special fountain or wall sculpture, for example, with a
different size or specific color - or ordering a 50" marble statue of a
Jedi Knight.
